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Dear Dell:
I'm trying to be understanding about the whole "outsourcing jobs to India" thing, really, I am. But please, please, please, can you put your customer service staff through a better ESL class? I know my rep is trying really, really hard, and is doing a better job than I could do in any other language but English, but I still can't understand a word he's saying. If you ever go through your recordings (those "This call is recorded to improve our customer service" recordings) and notice customers like me saying "ummmmm....hmm" an awful lot, that's because we're trying desperately to figure out what that last sentence meant. And please, please teach your reps that talking faster isn't the same as talking more clearly, in fact, it's really the opposite. I'm glad this rep can spit out words-that-sound-English-to-him at a very high speed, but in the end, when I have to ask him to repeat himself so many times, it doesn't really help, does it?
Yours,
Daphne
I'm trying to be understanding about the whole "outsourcing jobs to India" thing, really, I am. But please, please, please, can you put your customer service staff through a better ESL class? I know my rep is trying really, really hard, and is doing a better job than I could do in any other language but English, but I still can't understand a word he's saying. If you ever go through your recordings (those "This call is recorded to improve our customer service" recordings) and notice customers like me saying "ummmmm....hmm" an awful lot, that's because we're trying desperately to figure out what that last sentence meant. And please, please teach your reps that talking faster isn't the same as talking more clearly, in fact, it's really the opposite. I'm glad this rep can spit out words-that-sound-English-to-him at a very high speed, but in the end, when I have to ask him to repeat himself so many times, it doesn't really help, does it?
Yours,
Daphne